In the profile questions, what do you mean by…

In general, we refer to Wikipedia for definitions of terms.

Household: Similar to the tax code meaning, for IC purposes “you and your household” indicates people who when they next move, will likely move as a unit.

What information about me will others be able to see?

They will not see your email address or user name. You should use a display name that you don’t use on other platforms, and not your real name. Communication with others can stay on the platform until you feel it’s safe to give out your contact information or meet up with people. All the profile questions you answer will be visible to other registered users.

Why am I not matched with anyone yet?

Make sure that you have answered each of the 25 questions with an asterisk (*). When you get a new match, you should receive an email. Tell friends about the website so they can sign up and see how well you match. Take the time to answer all the questions. You never know which are most important for others to know, and others might feel more comfortable contacting you when you show you’re serious about letting them know who you are. You might also consider being more open about what traits or situations you will accept; however, it’s best to stay consistent with what you actually prefer and believe. You’ll only set yourself up for frustration—and eventually annoy others—if you try to present yourself in a way you think others would be impressed by.

How is my privacy protected?

We get it. There’s a lot of personal information in the profile. That’s why we use a memoji instead of a photo. We also ask you not to use your real name as a display name. The chat function on the website allows you to communicate without sharing your contact information until you feel comfortable. See our Privacy Policy.

How is my payment information protected?

Our coding is original. We have avoided use of plugins, which can have cybersecurity risks. We take all standard safety precautions in payment processing. Our webhost GreenGeeks has the latest technology in security features.

Does ICmatch have an app?

Whether you use an Android or iPhone, you can easily add a home screen icon that looks just like other app icons and is a shortcut to a webpage. For an iPhone, in the browser, tap the Share button on a webpage, hit “add to home screen,” then select “add.” For an Android, launch Chrome then go to the webpage you want to make a shortcut to. Tap the vertical ellipses (…) on the screen to open a menu, and then tap “add to home screen.” Alternatively, using the Samsung internet app, go to the webpage you want to make a shortcut to. Tap the menu icon. Tap “add page too” (next to the plus sign). Tap “add to home screen.”

How do I log in?

Here’s how the registration and login process should go. Reading this could help you figure out where you’re stuck and communicate better with the help personnel about what to do next.

1. In the menu bar find the page called Match for Free! On that page, there’s a purple bar at the top. Click or tap where it says Click here.

2. It would be great if you take a two minutes to read the first section in the Terms of Use that is linked there (see image below, the sentence above the purple box).

3. Next, fill in the fields of the member registration (shown below). Then click Register (orange button at the end).

4. Next, you should get an email from our automated system. If you don’t see it, please check your spam folder.

5. This email will enable you to verify your email address.

6. As you confirm your email address, you’ll be prompted to start answering the first 25 profile questions, which will match you with others. If your session of answering these questions gets interrupted, you can answer them another way. More about that in the next steps.

7. Now you should be able to log in. Go to icmatch.org. From your computer screen, the top right of the menu bar should show a login button. From your phone screen, you’ll see a head-and-shoulders person icon. These bring you to the login screen. It’s a fairly standard process from here.

8. After you log in, you’ll see a “My Account” button or person icon. In your My Account page you’ll see a tab called “Profile.” This is where you’ll go to answer more profile questions or change your former answers. If you skipped the session of popup questions from your emailed message, you can look for the questions with an asterisk, which are placed first in the categories. Answering these will match you with other members. It would save time in the long run if you answer all or most questions here so that others don’t have to ask you about these topics. A lot of people will be shy about asking, so giving them answers up front is a huge help for you and others to sort out who it would be workable and enjoyable to be in community with.